Thank you
Your payment is with us. There is nothing to download and no licence key to keep.
What happens now
We email you an unlock code, to the email address on your payment. Sign in at app.sitwise.uk and enter it, and the pack is on your account from then on.
You can sign in with any email address you like. It does not have to be the one you paid with. There is no password: we email you a six-digit code to sign in, and the unlock code is a separate thing you enter once.
How long
We match payments by hand at the moment, so it is usually minutes and at most the following morning if you bought late at night. Nothing is lost by waiting: the code is yours whenever it arrives.
If the code does not arrive
Check the inbox of the address on your PayPal account, which is where it goes, and the spam folder. If that is an old address you cannot read, email [email protected] and we will send it somewhere else. Tell us the email address you paid with so we can find the payment.
Put it on the home screen
Sitwise runs in the browser, and it is the same app on the phone, the tablet and the computer. To make it open like an app:
- Android: open app.sitwise.uk in Chrome, tap the three dots, then Add to Home screen.
- iPhone or iPad: open it in Safari, tap the share button, then Add to Home Screen.
The pack is on your account rather than on the device, so you do not pay again on the second one.
What you agreed at checkout
You ticked two boxes before paying: that you wanted to use the pack straight away, and that you understood you then give up the fourteen-day right to cancel. Our email confirms both back to you, which is what the law asks of us. That is only about cancelling: if something is faulty or not as described, your rights under the Consumer Rights Act 2015 are untouched. See refunds.
If anything looks wrong
Email [email protected]. Tell us the email address you paid with and we will sort it.